Shipping policy

Shipping Policy

PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

SHIPPING METHODS & ESTIMATED DELIVERY

United States:
- Standard Shipping (FREE): 7–15 business days

Canada: 10–20 business days
United Kingdom: 10–20 business days
Europe: 12–25 business days
Australia: 12–25 business days

Delivery times are estimates and may vary depending on customs processing.

SHIPPING RATES
Standard shipping is free to the United States, United Kingdom, Canada, and Australia. Other international destinations ship at a flat $14.99 rate, calculated at checkout.

ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update after shipment.

CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

QUESTIONS?
Contact us at info@neovall.com for any shipping inquiries.