Shipping policy

Shipping Policy

PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

SHIPPING METHODS & ESTIMATED DELIVERY

United States:
- Standard Shipping (FREE): 7–15 business days
- Express Shipping (FedEx): 5–10 business days — available at checkout for an additional fee

Canada: 10–20 business days
United Kingdom: 10–20 business days
Europe: 12–25 business days
Australia / New Zealand: 12–25 business days
Rest of World: 15–30 business days

Delivery times are estimates and may vary depending on customs processing.

SHIPPING RATES
We offer FREE standard shipping on all US orders. International shipping rates are calculated at checkout based on your location. Express shipping via FedEx is available at checkout for faster delivery.

ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update after shipment.

CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

QUESTIONS?
Contact us at info@neovall.com for any shipping inquiries.